Privacy Policy

1. Introduction

LucroVox.com ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent service. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: When you create an account with LucroVox, we collect your business name, contact name, email address, phone number, and business address.

Payment Information: Payment details are collected and processed securely through Stripe. We do not directly store full credit card numbers; Stripe handles all payment processing.

Business Configuration: Information you provide about your business, such as service offerings, custom scripts, business hours, and integration details.

2.2 Information Automatically Collected

Call Data: We collect metadata for all calls received through our service, including caller phone numbers, call duration, and timestamps. AI-generated text transcripts are created in real time during each call. Call audio is streamed but not recorded or stored.

Interaction Data: Information about how you use our platform, including login times, features accessed, and dashboard interactions.

Technical Information: IP address, browser type, operating system, and device information through standard web analytics.

Performance Metrics: Data about call handling, including which calls were answered, qualified, or resulted in bookings.

2.3 Information from Third Parties

We may receive information about you from third parties, such as your customers calling through our service or integration partners you've authorized.

3. How We Use Your Information

3.1 Service Delivery

• Operating and maintaining our AI voice agent service
• Processing calls and routing them appropriately
• Storing and managing call transcripts
• Managing your account and billing
• Providing customer support

3.2 Service Improvement

• Analyzing call transcripts and interactions to improve our AI models
• Identifying patterns to enhance voice recognition and response accuracy
• Testing new features and functionality
• Conducting research to improve service quality

3.3 Communication

• Sending transactional emails (account confirmation, billing receipts, password resets)
• Sending service announcements and updates
• Responding to your inquiries and support requests
• Sending marketing communications (with your consent)
• Sending SMS/text message notifications about new leads, appointments, and service alerts (with your consent)

3.4 SMS/Text Messaging

LucroVox may send SMS/text messages to registered business owners and authorized account users for the following purposes:

• Lead Alerts: Notifications when a new lead is captured through your AI voice agent
• Appointment Confirmations: Notifications when a caller books an appointment through your AI agent
• Service Alerts: Important notifications about your account status, usage limits, or service disruptions

Consent: By providing your mobile phone number during account registration or in your account settings, and by enabling SMS notifications, you expressly consent to receive text messages from LucroVox at the number provided. Consent is not a condition of purchase. You may opt in or out of SMS notifications at any time through your account dashboard settings.

Message Frequency: Message frequency varies based on your call volume and account activity. You may receive up to approximately 50 messages per month depending on your plan and lead volume.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us, or by disabling SMS notifications in your account settings. After opting out, you will receive one final confirmation message and no further SMS messages will be sent.

Message and Data Rates: Standard message and data rates from your wireless carrier may apply to SMS messages sent and received. LucroVox is not responsible for any charges imposed by your carrier.

No Sharing of Mobile Information: We will never sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS messaging program to any third party. Your mobile information, including your phone number and opt-in consent data, will not be shared with or disclosed to third parties or affiliates for their own marketing or promotional purposes.

Supported Carriers: SMS messages are sent via supported U.S. and UK mobile carriers. Carriers are not liable for delayed or undelivered messages.

3.5 Legal and Security

• Complying with legal obligations and regulatory requirements
• Detecting, preventing, and addressing fraud and security issues
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of LucroVox, our users, and the public

4. Data Sharing and Third Parties

4.1 Service Providers

Stripe: Payment processing and billing. Stripe processes payment information according to its own privacy policy.

SendGrid: Email delivery and communications services. SendGrid maintains information about email interactions.

Call Infrastructure Providers: Third-party telecommunications providers that facilitate call routing and real-time media streaming.

Cloud Infrastructure: Hosting providers that store our systems and your data.

4.2 Business Integrations

If you authorize integrations with third-party services (such as scheduling systems, CRM platforms, or analytics tools), we will share relevant data with those services according to their privacy policies. You remain responsible for these integrations.

4.3 No Sale of Data

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We do not share your data with unaffiliated third parties for commercial purposes. This includes your mobile phone number and any SMS opt-in consent data, which will never be shared with, sold to, or disclosed to third parties or affiliates for marketing or promotional purposes.

4.4 Legal Requirements

We may disclose your information when required by law, such as in response to a subpoena, court order, or government request, or when we believe in good faith that such disclosure is necessary to:

• Comply with applicable laws or regulations
• Enforce our Terms of Service
• Protect the security or integrity of our service
• Protect the rights, property, or safety of LucroVox or others

4.5 Business Transitions

If LucroVox is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before such changes occur.

5. Data Retention

Call Transcripts: AI-generated call transcripts are retained for 90 days by default and may be accessed through your dashboard during this period. After 90 days, transcripts are automatically deleted. No audio recordings are created or stored.

Account Data: We retain your account information as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes.

Payment Information: Payment records are retained in accordance with financial and tax requirements.

Call Logs: Call metadata (timing, duration, caller information) is retained for up to 2 years for analytics and compliance purposes.

You may request deletion of your data subject to legal retention requirements by contacting us.

6. Data Security

LucroVox implements industry-standard security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

While we strive to protect your information using reasonable security measures, no system is completely secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Privacy Rights

7.1 Access to Your Data

You have the right to access the personal information we hold about you. You can view and download much of this information through your account dashboard, including call transcripts and analytics.

7.2 Correction and Updates

You may update your account information through your dashboard at any time. If you cannot update information yourself, please contact us for assistance.

7.3 Deletion Requests

You may request deletion of your personal data, subject to certain legal and contractual obligations. We will honor deletion requests within 30 days, though some data may be retained as required by law or for legitimate business purposes.

7.4 Opt-Out of Marketing Communications

You may opt out of receiving marketing emails by clicking the unsubscribe link in any email or updating your communication preferences in your account settings.

7.5 California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act, including the right to know what data we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not engage in). Contact us to exercise these rights.

7.6 Europe GDPR Rights

If you are located in the European Union, you have rights under the General Data Protection Regulation, including the right to access, correct, delete, restrict processing, and data portability. Contact us to exercise your GDPR rights.

8. Call Transcription and Consent

LucroVox generates AI text transcripts of all calls received through the service. Call audio is streamed in real time but is not recorded or stored. Depending on your jurisdiction, you may be required to notify callers that calls are being transcribed. It is your responsibility to comply with applicable consent laws (such as TCPA regulations in the US or UK GDPR/PECR in the United Kingdom) in your jurisdiction.

9. Third-Party Links

Our service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account if applicable.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. By using LucroVox, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

12. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our service following notification of changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

14. Data Protection Officer

For users in jurisdictions that require a Data Protection Officer, please reach out via our contact page for GDPR and privacy-related inquiries.