Terms of Service

1. Acceptance of Terms

By accessing and using LucroVox.com and its services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services. LucroVox.com ("Company," "we," or "us") reserves the right to modify these terms at any time. Your continued use of the service following any changes constitutes your acceptance of the new terms.

2. Service Description

LucroVox provides AI-powered voice agent solutions designed for local service businesses. Our service includes:

• 24/7 automated call answering and routing
• Lead qualification and information gathering
• Appointment booking and scheduling
• Integration with third-party business systems
• Call transcripts, summaries, metadata and analytics
• Performance reporting and dashboards

The AI voice agents are designed to sound natural and human-like, but users must understand these are automated systems, not human representatives.

3. Subscription and Billing

3.1 Subscription Plans

LucroVox offers monthly subscription plans. All billing is handled securely through Stripe. You authorize us to charge your provided payment method on a recurring monthly basis according to your selected plan.

3.2 Pricing and Charges

Pricing is displayed on our website and may vary by plan. We reserve the right to change pricing with 30 days' notice. Price changes will not apply to your current billing cycle but will take effect on your next renewal date.

3.3 Payment Method

You agree to provide valid and current payment information. You are responsible for maintaining the confidentiality of your payment credentials. Charges will appear under the name "LucroVox" on your billing statement.

3.4 Failed Payments

If a payment fails, we will attempt to charge your payment method again within a reasonable timeframe. If payment continues to fail, your account access may be suspended until payment is received.

4. Cancellation and Refunds

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing cycle. We do not provide refunds for partial months of service. Upon cancellation, your account will remain accessible until the end of your paid period, after which all access will be terminated.

5. Intellectual Property Rights

5.1 Company Intellectual Property

All content, features, and functionality of LucroVox (including software, text, graphics, logos, images, and the arrangement thereof) are owned by LucroVox.com and protected by international copyright, trademark, and other intellectual property laws. You may not modify, reproduce, or distribute any Company intellectual property without written permission.

5.2 Your Content

You retain ownership of any content you provide to us (such as business information, customer contact details, or custom scripts). You grant us a non-exclusive, worldwide license to use this content solely for the purpose of delivering our services to you.

5.3 Call Recordings

All transcripts, summaries, lead records and call metadata generated through our service are owned by your business. However, we may use anonymized or aggregated data from service activity to improve our AI models and services, unless you opt out in your account settings.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LUCROVOX.COM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.

7. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. LUCROVOX MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT:

• The service will always be available or uninterrupted
• Our AI agents will successfully answer or qualify every call
• Using our service will increase your revenue or bookings
• The service is free from errors, viruses, or harmful components

8. Data Handling and Privacy

We collect and process personal data including customer names, phone numbers, email addresses, call transcripts, summaries, lead records, call metadata, and payment information. Your use of our service is also governed by our Privacy Policy. We implement industry-standard security measures to protect your data, though no security system is completely impenetrable. Please refer to our Privacy Policy for detailed information about our data practices.

8.1 Administrative Access to Account Data

By using our service, you acknowledge and agree that authorised LucroVox personnel may access your account data, including call transcripts, lead records, notes, and call metadata, solely for the following purposes:

• Providing technical support and troubleshooting service issues
• Quality assurance and optimisation of your AI agent configuration
• Investigating and resolving bugs or service disruptions
• Ensuring compliance with these Terms of Service

This access is strictly read-only and limited to the purposes stated above. LucroVox personnel will not modify, delete, or alter your data through administrative access. Your data is not shared with other customers and is not sold or used for marketing purposes. We may use vetted service providers and processors described in our Privacy Policy to operate the service. All administrative access is logged for accountability. You may request an audit log of administrative access to your account by contacting support.

9. SMS/Text Message Terms

LucroVox offers optional SMS/text message notifications as part of its service. By enabling SMS notifications in your account settings, you agree to the following terms:

9.1 Consent

By providing your mobile phone number and enabling SMS notifications during account registration or in your account settings, you expressly consent to receive automated text messages from LucroVox related to your account activity, including new lead alerts, appointment confirmations, and service notifications. Consent to receive SMS messages is not required as a condition of purchasing any LucroVox service.

9.2 Message Frequency and Content

Message frequency varies based on your account activity and call volume. You may receive up to approximately 50 messages per month. Messages may include new lead notifications, appointment booking alerts, usage warnings, and important service announcements.

9.3 Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message from LucroVox, or by disabling SMS notifications in your account dashboard. Upon opting out, you will receive one final confirmation message. Opting out of SMS will not affect your access to other LucroVox services.

9.4 Message and Data Rates

Standard message and data rates from your wireless carrier may apply. LucroVox is not responsible for any fees charged by your mobile carrier for sending or receiving text messages.

9.5 Privacy of Mobile Information

Your mobile phone number and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. For full details on how we handle your data, please see our Privacy Policy.

9.6 Help

For assistance with SMS messages, reply HELP to any message or contact us at lucrovox.com/contact or call (832) 345-6913.

10. Acceptable Use

You agree not to use LucroVox for:

• Illegal or fraudulent activities
• Harassing, threatening, or defaming others
• Spamming or unsolicited communications (in compliance with TCPA and similar regulations)
• Reverse-engineering or attempting to extract our AI models
• Disrupting our service or attempting unauthorized access
• Recording or sharing our proprietary technology without permission
• Violating the rights of third parties

11. Modifications to Service

We reserve the right to modify, suspend, or discontinue any aspect of our service at any time. We will provide reasonable notice of material changes when practicable. We are not liable for any modification, suspension, or discontinuance of the service.

12. Third-Party Services and Integrations

LucroVox may integrate with third-party services such as payment processors, email providers, and scheduling systems. You are subject to the terms and conditions of these third parties. We are not responsible for any issues arising from third-party services, though we work diligently to maintain reliable integrations.

13. Termination

We may terminate or suspend your account at any time, with or without notice, if you violate these Terms of Service or engage in conduct we reasonably believe to be harmful to our service or other users. Upon termination, your access to the service will immediately cease.

14. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in the United States.

15. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

17. Entire Agreement

These Terms of Service, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and LucroVox.com regarding your use of our service and supersede all prior agreements and understandings.